Back to homeProduct engineering case studies
Selected Work
Systems that moved from prototype to production.
Long-form case studies of recent engineering work: what was broken, how I approached it as the directly responsible individual, and what changed.
FocusFintech platforms
OwnershipArchitecture to rollout
Selected cases3
- 2025
Replacing a low-code platform with a custom internal operations app
Migrated an entire support and operations org off a third-party low-code tool onto a Next.js platform I designed end-to-end.
- Role
- DRI, architecture and rollout
- Scope
- RBAC, workflows, feature-flagged migration
- Impact
- 100% support and operations migration
Next.jsInternal ToolsTypeScriptRBACFintech - 2025
Multi-channel customer support architecture with LLM-assisted triage
Designed team-based ticket routing, retention flows, and the integration of an LLM library for understanding customer conversations.
- Role
- Systems design and implementation lead
- Scope
- Routing, retention, LLM signals, SLAs
- Impact
- Automated routing for high-volume support teams
Customer SupportLLMArchitectureFintech - 2025
Integrating debit-card and cash deposit rails at a fintech company
Owned the end-to-end integration of two new payment rails to reduce involuntary churn from slow ACH funding.
- Role
- Integration owner and vendor lead
- Scope
- Payments, 3DS, reconciliation, disputes
- Impact
- Faster funding paths with auditable money movement
PaymentsACH3DSReconciliationComplianceFintech